Yes, puzzle friends, your eyes are not deceiving you, another puzzle with a missing piece. I am very disappointed and have contacted Ceaco.
I’m not one of those people who thinks a puzzle with a missing piece is the end of the world, and contacts the company to demand a replacement for every puzzle with a missing piece. In fact, the few times I have contacted companies I have refused replacements, my purpose was only to let them know about a manufacturing issue that they needed to address.
For me, once I’ve assembled the puzzle I have no need of a replacement. Even when there are missing pieces I still got enjoyment putting the puzzle together; and I feel that asking for a free puzzle because of a missing piece is ridiculous. There is no way to guarantee that a missing piece is a manufacturing problem or if it’s the result of “user error”. People swear up and down that they have looked “everywhere” and it must be the company’s fault. Sometimes it is, to be sure; but I believe most of the time it is not. (These are my just opinions, and in no way am I passing judgement on anyone else.)
My purpose in contacting Ceaco was to let them know that there does seem to be a manufacturing problem with these puzzles. I have had 2 puzzles with missing pieces out of only 4 that I have assembled, and Penny has had an extra piece in one of her puzzles from the same set. These puzzles were assembled in one sitting, the pieces were dumped out onto a tray, and I am certain the missing ones just weren’t in the bag. It’s been my experience that Ceaco usually does a good job with their special editions, like this one; unfortunately, this advent calendar seems to have issues.
I did not ask for a replacement, because frankly I don’t wish to do these holiday puzzles again after the holidays. They should be made aware of problems though, and I wanted to express my disappointment. I made a special trip to the store for these puzzles, and that’s a big deal for someone with my physical problems. The advent calendar of puzzles made this PADS sufferer very happy and I was so excited to get it and start assembling a puzzle each day. Having missing pieces in 50% of the puzzles I’ve put together so far is quite frustrating, and I felt Ceaco needed to hear about it.
Anyway, that’s about 400 words written about a kids puzzle with a missing piece. Yikes. Sorry for the rant guys, but thanks for listening.
The snowmen were cute.
2 thoughts on “12 Days of Christmas Puzzles Day 4”
It is so frustrating, I agree. And I also find it hilarious that we have the EXACT same opinion when it comes to not contacting the company generally when you have a missing piece. Just like you, I always assume it was me who lost it somehow….stuck to my clothing, dropping anywhere in the house, etc. I dont think a missing piece from the manufacturer happens nearly as often as most puzzlers would lead you to believe. They just havent found the piece yet….or it may have accidently fallen in a place where it will never be found – like the garbage can or out in the street somewhere.
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Great minds think alike I guess! 😉