As one of my readers commented yesterday, “This is getting ridiculous” – you’re damn right it is! I’m not sure how I got a set of 12 little puzzles with so many problems, but it is absolutely ridiculous and as of now I am boycotting this brand. Please do NOT buy this set of 12 Days of Christmas Puzzles by Ceaco, the quality control is atrocious, and in the five days since I contacted the company I have heard nothing except a robo-response to my email.*
To say I’m disappointed is an understatement. This is the puzzle I was most looking forward to assembling, and would you like to hear today’s problem? The puzzle isn’t even in the box! I dumped the pieces onto a tray, turned them all over while picking out the edges, and only when I was done did I really look at the colors and images on the pieces. Hmm, these look familiar, and why is there a window, and what in the bleep is going on here!?
Even though I assembled the puzzle, there was no need to take a picture, I’ve already taken one of this puzzle, back on day 7 when I put this image together for the first time.
You’ll recall, as it was only two days ago, that this is not an image that is particularly my pile of pieces, as it were. Super sweet images of the perfectly decorated room with Santa distributing toys just doesn’t do it for me. Unfortunately, I got to assemble this one twice, because I had an extra copy in the slot for day 9 instead of the much more interesting close-up image of Christmas ornaments that I was so looking forward to.
In my head I know that these are only silly little puzzles, and problems with them are most definitely not the end of the world, but to be honest I wanted to cry when I realized that it was the wrong puzzle. Truly. I was so looking forward to the ornaments, it was my favorite image out of all of them; disappointed just doesn’t cover it.
Out of nine puzzles assembled so far three have had a piece missing, and one puzzle is missing ALL the pieces because it isn’t there. I’m honestly disgusted with this set of puzzles at the moment, and would like to throw them in the trash. But, being a rational person, most of the time, I won’t be doing that. I will assemble the remaining days (because being a puzzler I’m somewhat of a completionist); and when I’m finished it’s going back to the store where it was purchased for a refund.
Demanding a refund is not something I normally do, in fact I have never asked for a refund for a puzzle before, but this is an extreme circumstance. The store where I purchased this set didn’t manufacture the puzzles and it isn’t their fault, but in carrying the product they hold some responsibility to deal with any problems. As this set so far has problems with 4 out of 12 puzzles, I believe asking for a refund is reasonable. The quality control with this set of Ceaco puzzles is beyond ridiculous, and calls for some recompense. Please pardon my cussing, but I’m pissed!
My Jigsaw Journal 
OMG! That is so beyond ridiculous. I will give you my day 9. Mine was complete and I know you were really looking forward to that one.
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That’s very sweet, but you don’t need to do that. 💝
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They need to get you more than a refund for this now. I can’t recall ever even hearing about something like this before.
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It’s been like a comedy of errors, I don’t understand how I got a set of puzzles with so many things wrong. I blog about puzzles for goodness sake!
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It’s a true shame that Ceaco has such lovely puzzle art but absolutely horrible quality control and manufacturing standards. I stopped buying Ceaco brand a long time ago.
I rarely ever return puzzles but I have twice returned opened poor-quality puzzles, a SunsOut brand puzzle to Hobby Lobby and a Ceaco brand puzzle to Wal-Mart and didn’t have any issues. I’ll keep my fingers crossed you have an easy and hassle-free return.
A Merry Christmas to you and your family. I hope that the puzzle you choose to do on December 26 is absolutely lovely, both in quality and image.
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It is a shame that they have such beautiful artwork, which I why I usually break down and buy them every once in a while. Though usually I get them second-hand, if I’m only paying a dollar the poorer quality isn’t as upsetting.
I was so excited for this set because you rarely see more adult images on 100 piece puzzles, and I love little one coffee puzzles with small piece counts. It’s too bad I obviously got the box with so many problems. I don’t think I’ll have a problem returning it, at least I hope not.
Thank you for your holiday wishes, and Merry Christmas to you and yours as well! I’m sure the puzzle on December 26th will be a wonderfully enjoyable one, it won’t be Ceaco, or Christmas related, that’s for certain!
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I did a bit of googling to find a direct contact at Ceaco (because it’s outrageous no one has contacted you yet. I know it’s the holidays but *someone* is monitoring that email address and could have taken the time acknowledged your note even if they couldn’t directly help you) and came up with Nora Meiners, the consumer marketing manager.
nmeiners@ceaco.com
I almost fell victim to this puzzle set (despite my ban on Ceaco too) as I thought the avent puzzle concept was really cool (and like you, the “grown-up” images in a small piece count) but didn’t have any luck finding it online.
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Good thing your online search wasn’t successful! If I’ve stopped one person from spending their hard earned money on this dud of a set then I’m very happy.
And thank you so much for getting me the name of someone at Ceaco! What a lovely, kind thing to do for me! I truly appreciate it.
Happy Holidays to you and yours, and thank you again for stopping by the blog and taking time to comment; it’s truly appreciated.
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